Privacy Policy

This Privacy Policy describes how ieasycosplay (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you access or use our website and services (the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information You Provide

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Order details and customization information

1.2 Payment Information

Payment details are processed securely through third-party payment providers (e.g., PayPal). We do not store full payment card information on our servers.

1.3 Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited, time spent, and referring URLs
  • Cookies and tracking technologies

2. How We Use Your Information

We process your personal information for the following purposes:

  • To process and fulfill orders
  • To provide customer support
  • To communicate order updates and service-related notices
  • To improve website functionality and user experience
  • To detect and prevent fraud or unauthorized activity
  • To send marketing communications (where permitted by law)

3. Legal Basis for Processing (if applicable)

Where required under applicable laws (e.g., GDPR), we rely on the following legal bases:

  • Performance of a contract (order fulfillment)
  • Legitimate interests (site improvement, fraud prevention)
  • Consent (marketing communications)
  • Compliance with legal obligations

4. Sharing and Disclosure of Information

We may share your information with:

  • Payment processors (for transaction processing)
  • Shipping and logistics providers (for delivery)
  • Service providers (hosting, analytics, customer support)
  • Legal authorities, when required by law or to protect our rights

We do not sell personal information to third parties.

5. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We take appropriate safeguards to ensure your data is protected in accordance with applicable laws.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, or accounting obligations
  • Resolve disputes and enforce agreements

7. Your Rights

Depending on your location, you may have the following rights:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent (for marketing)
  • Request data portability
  • To exercise your rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate and maintain our website
  • Improve performance and user experience
  • Analyze traffic and usage patterns

You may manage cookie preferences through your browser settings.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 13 (or applicable age in your jurisdiction). We do not knowingly collect personal information from children.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting on this page with an updated “Last Updated” date.

13. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:

E-mail: support@ieasycosplay.com

Hongkong Office Address:Room 9043,9th FL,B Building of Chung Mei Centre, 15-17 HING YIP STREET,Kwun Tong, Kowloon,Hong Kong

Working Hours: GMT+8 Monday - Saturday 9:00 a.m. - 6:00 p.m.