🔁 Returns & Exchanges
We accept returns or exchanges within 14 days of delivery for eligible items.
To qualify:
- Items must be unused, unwashed, and in original packaging
- All tags must be intact
- You must contact us before returning any item
❌ Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom-made or personalized items
- Worn, damaged, or altered items
- Certain hygiene-related items (e.g. bodysuits, lingerie, wigs if styled)
💸 Refunds
- Refunds are issued after we receive and inspect the returned item
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility (unless the item is defective or incorrect)
⚠️ Damaged or Incorrect Items
If you receive a defective or wrong item:
- Contact us within 48 hours of delivery
- Provide photos and order details
- We will arrange a replacement or full refund
🚫 Order Cancellation
- Orders can be canceled within 24 hours of purchase
- After production begins, cancellations may not be possible
📦 Return Process
- Contact our support team with your order number
- Wait for return approval and instructions
- Ship the item back using a trackable method
- Refund or exchange will be processed after inspection
⏳ Processing Time
Refunds are typically processed within 5 days after receiving the return